Frequently Asked Questions
Shop Home.
How do I make an online order?
Orders can be made once you have created an account here.
Please keep your account details & password secure to prevent unauthorised use of your account.
Orders must be placed before 2pm the day before your pick up or delivery date, or the system will not allow the order to be placed.
Orders for Saturday, Sunday & Monday must be placed by 2pm Friday.
If you have missed the cut-off time, please call your local store – contact details are available on our Locations page.
How do I pay?
Payment is made by secure online payment using Mastercard or Visa. We are unable to accept cheques or cash on delivery. Please call us if you require 7-day terms invoicing.
Are Catering options Allergen Friendly?
Yes, we cater for all dietary requirements. View our Catering Allergen information on the Nutrition page of our website. For any special requests or queries, please contact your local store.
Do you deliver to my suburb?
We delivery locally around our store locations. Please check whether we deliver to your area here.
If you live outside our delivery area, please register your interest by contacting us here.
Can I pick up my order rather than have it delivered?
Yes. Specify pick up & select your closest store to collect your order at your preferred time & date. Your order will be packed & ready to collect. Either pay online in advance or request an invoice to pay later*.
*Invoicing available upon request only.
Do you deliver to offices, homes and businesses?
Yes, if they are within our delivery area. You, or a person authorised by you, need to be at the premises to receive the order. If you choose to authorise a person to receive the order, please let us know in the special notes section at checkout.
Do you charge for delivery?
We charge a delivery fee depending on where you are located. Most areas are $11-$15. Your delivery fee will be added to your total at checkout.
Is there a minimum order?
The minimum order value is $38.
What time will my delivery come?
Please select your preferred delivery date and time at checkout.
Can I change my delivery time and day?
Yes. Please contact your local store by replying to your order confirmation email or calling the store. Contact details can be found on our Locations page. If you change your delivery time the day before your original day of delivery, then no fees or charges will apply to that change.
If you change your delivery time on the day of delivery, then we may charge you a re-delivery fee equal to your original delivery fee and the charges for any perishable items which may have spoiled in transit or storage.
How do I cancel an order?
We understand that plans can change, and we will do our best to accommodate you. Should you need to cancel an order, send us a cancellation email by replying to your order confirmation email or call your local store. View contact information here. No confirmation via phone or email may result in you being charged for the products.
Due to the perishable nature of our product, larger orders will have stock ordered specifically for your order. Therefore, any late cancellations (within 48 hours of pick up or delivery time) may be charged. We will try our best to avoid this situation. In most cases, if you cancel on the day of delivery, we are unable to refund your order, and you will be charged a cancellation fee of $20.00.
What if something I order is not available?
Sometimes we will sell out of a particular item. If this happens, we will call to inform you before finalising your order and arrange a replacement product or refund your money.
What if there is a price difference for a substituted product?
If the substituted product is equal to or more in price than your ordered item, we will not charge you the difference. If it’s less, we will credit you the price difference to your account within 3-5 business days.
What if something is missing from my order?
If something is missing from your order and has not been indicated on your receipt as out of stock, not substituted, or not credited to your account, please reply to your order reciept email or call your local store. View store contact information here. If it is agreed that the product was left out of your order in error, we will either refund the money, credit your account or try our best to get something to you within an agreed time.
What if I am not happy with an item and would like a refund?
At Liv Eat, we pride ourselves on the quality and freshness of our produce. If anything in your order is out of date, defective, damaged or sub-standard we will give you a refund or credit your account. Credits are visible on your account and come off your next order.
Please contact us within 8 hours of the delivery by replying to your order reciept email or calling your local store, and we will assist you in determining what has occurred. Store contact information is available on the Locations page of our website.
If it is agreed that the product should be refunded, the item can be returned to one of our stores for a refund, or it can be collected from you by our driver. The relevant amount will then be credited to your account within 3-5 business days.
What internet browser are you using?
We strongly recommend that you use Google Chrome or Internet Explorer 9 or later when using our website. Some users may experience checkout issues with older browsers, such as Internet Explorer 8, depending on the settings.
Download Google Chrome here or Internet Explorer here.
*This FAQ Guide should be read in conjunction with the Liv Eat Pty Ltd Terms and Conditions and does not override those Terms and Conditions. Should any ambiguity exist between this FAQ Guide and the Terms and Conditions, the Terms and Conditions prevail.
Shop Home.